The Business of Chiropractic

First impressions are key.  

Nobody wants to hear a bored, unhappy, phone greeting.  

Unfortunately, when calling different offices, not just chiropractic offices, that is exactly what we hear. 

Guess what? When I hear a bored, unhappy, couldn't care attitude on the phone, I won't do business with that person/office. 

The same goes for your office.

If your front desk person is having a bad day and she doesn't smile when answering the phone, guess what? Everyone will know she is having a bad day.  Not good for business, especially when we are in the business of helping people feel better.  Nobody wants to go where there is negativity.

So, how do you train your front desk to answer the phone? If you are leaving it up to their sparkling personality you are losing patients and therefore losing the opportunity to change someones life through chiropractic and make money while doing that.

Leave nothing to chance, including HOW your office phone is...